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Thursday, December 22, 2016

Oh good grief!

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Font used:  Hawtfriend

OK, here's another "Why do these things always happen to me" story for you!

I have an HSN card that I rarely use, but I've had it for years and it has a pretty good spending limit  so I hold onto it.  Once or twice a year I order something just to keep it active and I always pay it off as soon as whatever I've ordered arrives.

Tuesday night....well, it was probably more like Wednesday morning....I went online to order a new paper shredder and at the last minute I threw in a cute umbrella that I saw.  When I went to check out I had to update my address since this is the first time I've used the card since our move to Memphis.  When I finally submitted my order, I got a message that read...

Due to a problem with your account, we're unable to process your order at this time. 
 Please call Customer Service at 1-800-933-2887.

I figured that they just wanted to verify it was actually me since I changed my address and called in excited about the cute new umbrella I would be getting in a few days.  That's right, Merry Christmas to me!

After holding for almost 30 minutes I finally get to talk to someone who tells me that there is nothing wrong with my account but that there is a problem with my address. 

It seems that whoever lived here before we did also had an HSN account and they didn't pay their bill.  Because of that, this address is on a "do not ship to" list.  That's right, Bah Hum Bug, HSN!

I was so confused.  I seriously couldn't believe it when the lady told me that they actually flag an address when someone doesn't pay their bill. 

I have never heard of such a thing!  I don't know who lived here before we did!  Also, since the address is flagged it may not have been because of the person who lived here before us.  It might be because of someone who lived here before they did.  It could also be because of someone who lived here 10, 20 or even 80 freaking years ago!

Flag that person's name or their card number or their social security number, but not the address!  This is America!  People move!

By the way, that is their actual customer service number above.  Feel free to call them and tell them how stupid their address flagging policy is!


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